Shipping & Return Policy
WHEN WILL MY ORDER SHIP?
Most orders ship within 7 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on Weekends or holidays.
As soon as your order ships you will receive an email confirmation with tracking to the email address you entered on your order. If for some reason, you did not receive an email after the following 5 business days of your order, please check your spam folder and add firstname.lastname@example.org to your safe sender list or email us the name and email you ordered under.
Hair Junki orders usually deliver in 5-7 business days US after you order has been processes
International orders Take up to 7-15 days after shipment has been made.
DO YOU SHIP INTERNATIONALLY OR APO/FPO'S?
Yes, we ship to all locations where UPS, USPS, and Dhl service is available. You should expect to pay a UPS brokerage fee in addition to any taxes which is imposed by customs for imported goods. Customs laws vary among countries.
Orders to APO/FPO or U.S. Territories will be shipped via USPS Mail Service.
Does Hair Junki accept returns or exchanges?
Please contact us before returning items at
Tel: 713-330-4316 (11am - 5pm Mon-Fri (CST) United States)
437 Uvalde Road
Houston, TX 77015
Yes. But only exchanges. Please read the description and measurements carefully BEFORE purchasing, as we do not accept returns.
Notice of exchanges must be done within three days of customer receiving merchandise. Once shipped, we do not accept returns.
If you want to exchange your previously purchased item , we will gladly exchange the product for something else on our website that is of equal or greater value.
We require a tracking number on merchandise that is sent back to us and these items must be returned in the same condition that it was received.
Product must be still in original packaging and cannot have been tempered with.
YOU MUST PAY FOR RETURNING SHIPPING CHARGES
All of the information on the whereabouts of your package can be seen by using your tracking number
If you have any questions about any of the pieces, measurements, or conditions, please feel free to email us at info@HairJunki.com so you can be sure of your purchase! We are open to ANY and ALL questions!
Exchanges can take up to 5-7 days to be processed.
Exchange of Free Shipped Items
If you exchange any items from an order that received FREE SHIPPING, COUPONS, or DISCOUNTS the return will make the FREE SHIPPING, COUPONS and DISCOUNTS become reversed.
Please make sure return your wigs in ORIGINAL, BRAND NEW CONDITION (unaltered, unworn, undamaged, free of chemicals, scents, perfumes, sweat and any type of shedding skin cells attached)
If a customer is experiencing dissatisfaction with product quality past the 7 day time limit or after the item has been worn or used, we suggest that the customer contacts the manufacturer of the product. Any problem that occurs after the 7 day time limit or after the product has been installed is a sign of quality dissatisfaction and since Hair Junki is not the maker of the product, NO REFUND WILL BE ISSUED, the customer will have to contact the brand label.
Discontinued items, Clearance items, Special sale items, Special Orders. These items can be identified with hyphens at the beginning of the name such as dis-, sale-, b1g1. They can also be distinguished by having hard brackets at the end of the name such as [S], [D], [C] or any other letters. Another way these items can be distinguished on the item page is under the item# and above the price there will be a "Promo: X " depending on what kind of promotion that item has.
All lace hairs that contain lace including all liquid and tape adhesives can only be exchanged for other lace items of similar value. They cannot be returned by for refunds.
Magazines, make up products, hair care products, Videos, DVDs, comb attachments, combs/brushes, foam heads and mannequins.
Any product that exhibits physical damage, any hair that is burned or missing hair pieces, and any hair that is missing the outside package.
General Return Policy and Exchanges
All requests for return or exchange must be made within 7 calendar days of the delivery. All items authorized for a return or an exchange must be received at our main office within 10 days from the authorization date. Any refusal of a delivery will be regarded as return and be disqualified for an exchange.
ALL returning merchandise must be in its original sell-able condition with the original packaging, including all of its contents. Otherwise, your return will not qualify for a refund. You are also responsible for the costs associated with return shipping. Authorized exchanges will be shipped at your expense.
We are not responsible for malfunction or manufacturer defects of electronic appliances or merchandise after 24 days from the date of delivery, after which you must contact the manufacturer for warranty and repairs.
You must ship the items back to us Only via UPS Ground, US Postal Service Priority Mail or US Postal Service Parcel Post.
We will not refund shipping and handling charges associated with returns and exchanges. If you are located outside the U.S., you are responsible for any taxes, duties and processing fees incurred as a result of returning or refusing package acceptance.
By requesting an exchange, you agree to be responsible for any fees incurred by us to process that exchange. All exchanges and returns will be considered final transactions.
Promotional codes or promotional shipping prices can not be applied to exchanges. Also no reward points can be used towards an exchange.
We will not be responsible for issuing a refund if we do not hear from you within 30 days after the items have been returned. After this period, the returned items will be disposed.
*Undeliverable & Refused Packages*
Orders returned to us without advance authorization from HairJunki.com (i.e. unauthorized returns, refused packages, incorrect address, etc...) will be treated as returns.